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What to Ask Your Lift Company Before You Buy​

10 Key Questions to Ask Before Choosing a Home Lift | Lift Shop

Buyers Guide

Essential Questions to Ensure Quality, Safety, and Style

Not all residential lifts are the same. And not all quotes reveal the full scope. Before you make a decision, ask these essential questions to avoid hidden costs, safety gaps, or design compromises.

At Lift Shop™, we encourage you to compare, because we’re confident in every answer.

1. What Kind of Lift Do You Need?

Think about who’s using it, how often, and what matters most.

  • Is this for everyday use, future access, or resale value?
  • Do you need compact size, higher capacity, or premium design?

Why it matters: Clear goals help match the right lift to your home and lifestyle.

Lift Shop’s edge: Niche specialist and the unchallenged market leader for mid to upmarket home elevators. Each lift is dynamically priced, and tailored for your property.

Cross-section showing traction and hydraulic home elevator types
Residential elevator with integrated ICSR and battery backup system

2. What Safety Features Come Standard?

Real safety goes beyond compliance—it’s built in.

  • Is there in-cabin self-rescue? (ICSR)
  • Are full-height light rays and battery backup included?

Why it matters: Not all lifts are equally safe. Look beyond the brochure.

Lift Shop’s edge: Safety isn’t extra, it’s standard on every lift we sell.

3. Can You Customise the Lift?

Your lift should feel like part of the home, not an add-on.

  • Can you choose cabin colours, glass, mirrors or textures?
  • Are floor, ceiling and door finishes included?

Why it matters: A customised lift blends in beautifully and adds value.

Lift Shop’s edge: Tailored finishes, no upcharge surprises.

Custom-designed home lift cabin with glass, mirror, and stainless finishes
Customer testing lift in a modern showroom icon

4. Can You Try Before You Buy?

Seeing specs is one thing. Riding the lift is another.

  • Can you feel the ride quality in person?
  • Are multiple models on display?

Why it matters: Comfort, silence, and style are best judged in person.

Lift Shop’s edge: Visit a showroom. Ride real lifts. Feel the difference.

5. How Fast Is the Lift?

Speed isn’t just a spec, it shapes how the lift feels.

  • What’s the rated speed (m/s)?

Why it matters: A smoother, quicker ride adds comfort and flow to daily life.

Lift Shop’s edge: From ~0.29 m/s to 0.6 m/s across our full range, smooth, swift, and silent.

Modern home elevator in motion demonstrating smooth and fast operation
Visual icon showing lift installation payment milestones

6. What Are the Payment Terms?

Know the numbers before you commit.

  • Is there a fixed price guarantee?
  • Are payments tied to clear milestones?

Why it matters: Clear terms avoid confusion and build trust.

Lift Shop’s edge: Stage-based payments and a 12-month fixed quote.

Read about our payment terms here.

7. What’s the Installation Timeline?

Timing matters—know what to expect.

  • How long from order to install?
  • Can timelines flex with your build?

Why it matters: Lift timing can hold up or unlock your whole project.

Lift Shop’s edge: We work with your build, not against it.

Calendar and blueprint icon representing lift installation schedule
8-year residential lift warranty icon

8. What Warranty Coverage Is Provided?

Warranties should offer real protection, not just promises.

  • How long is the warranty?
  • Are there servicing conditions to keep it valid?

Why it matters: Strong coverage lowers long-term costs and risk.

Lift Shop’s edge: 8 years or 80,000 trips, including parts with regular servicing.

9. What’s Included in the Quote?

No one likes last-minute extras. Know what’s covered up front.

  • Are scaffolds, drawings, or phones included?
  • What finishes or services add cost?

Why it matters: A complete quote protects your timeline and your budget.

Lift Shop’s edge: Scaffold, detailed drawings, ICSR, and GSM phone (just add your SIM), all included.

Itemized quote showing included services and features in a lift project
GSM phone, touchless call lift button icon

10. What Else Should You Consider?

Key Features That Set Lift Shop™ Apart

  • Stylish integrated GSM phones
  • Touchless call controls
  • Super Mirror stainless steel (at regular pricing)
  • No hidden charges for essentials

Bottom line: Ask questions. Demand clarity. Then visit our showroom and see why Lift Shop™ is the preferred choice.

Try Before you Buy.

See What a Smarter Lift Decision Looks Like
The cost of replacing a poorly chosen lift can be double the original. That’s why a visit to a Lift Shop showroom is invaluable.

We only provide knowledge and never pressure. Knowledge will allow you to get your home lift purchase right, and that will lead to peace of mind and a transparent and smooth process.

You’ll quickly see not all lifts are equal. The home lift market spans a wide range of quality, performance and price. Lift Shop™ stands apart. Our designs are exclusive. Our systems, proven. And what we offer simply can’t be copied.

We invite you to visit our showrooms in Sydney, Melbourne, Brisbane, Perth or Canberra and experience first hand the difference one company, one system and one standard can make.

We won’t take on a job unless we believe we’ll delight you. With over 1,200 lifts sold annually, we’d rather walk away than deliver anything less than excellence. That’s how we operate, and we think you’ll agree.

We exist to serve the Architects, Builders and Designers and home owners who demand wonderful home elevators to complement their creations!

Their desires:

  • Everything works the way it is planned, designed, reliably and safely.
  • No call backs after the home is built.
  • A proven and reliable system, that delivers on time and on budget
  • The finished lift equals what was agreed and expected.

We appreciate your requirements which is why Lift Shop™ is the first choice and market leader for new home visionaries.

We are already in some of the most luxurious homes in Australia, California and Nevada. Our abilities to deliver is proven.

We like to think the building greats of the past would have used us too!

We look forward to meeting with you and working for you.