In this article, Smart Company describes how Lift Shop has become an established competitor in a niche market and the challenges that have been faced along the way.
Google Rating
5.0
Based on 2723 reviews
Lift Shop Sydney
5.0
RadioRoom Newcastle
1713924176
Jack arrived as planned and was pleasant, efficient and thorough in servicing the lift. He clearly explained what had been done and was a pleasure to deal with.
Brendan Harmer
1713869104
I want to thank Jack for his fast and efficient service of our lift. He was very pleasant to deal with, and would be great to see him next service, great job👍
Charles
1713847858
John, W arrived on time, performed the service and left the site clean and tidy. Very satisfied.
Salvatore Macri
1713577309
I spoke with Sarah who was able to turn around a service call in record timeThanks Sarah and the lift shop team
Madeleine Svensson
1713504134
Excellent work from John W! Would highly recommend’ 10/10! Quick fix! Thanks
Michael O'Brien
1713491815
Kristian attended for our service promptly and attended to our issue. He was professional and knowledgeable and fixed the problem without any fuss. Highly recommended!
Leslie Oliver
1713486520
John W. attended today for a regular service on our elevator.It pleases me to say that he exhibited a high level of professionalism, was punctual, personable, informative and diligent.
Effy Epiphany
1713395413
John W arrived on time. He was very professional and did an excellent service on our lift.
Jennifer Kinderis
1713334295
Very happy with the service from Kristian and his colleague today. Very professional with good communication.
Mary Hanna
1713332060
Just to say I’m very happy with Josh service as always. Looking forward to have him. service our lift .
Income Solutions
1713242964
Kristian serviced our office lift and was polite and professional. Would recommend Lift Shop for any servicing, maintenance or repairs.
christine mochon
1713240886
Lift shop Melbourne ,we had Kristian to our house to install some missing parts which he has completed with excellent workmanship, would have him back any time Thankyou for arriving on time
cecile reyes
1713145320
Your technician Horace did a great job on our lift. Very professional and good attitude.
Robyn Cornell
1713139245
Kristianhe was very professional and very easy to talk to would like him to come again
Ray Price
1713135235
John W arrived early, looked at our issue, he and provided a regular service on our lift and we are very pleased with the service. Thanks John!!!
Alfa #
1712917503
Jack was very professional and helpful; quick to assess the problem with the elevator and fix the issues. Thank you
Faber Doss
1712900731
Kristian provided exceptional service during his visit. He's courteous , professional and offered valuable maintenance tips. Highly recommend Kristian for service support.
sandra dillon
1712894931
Josh H attended our property for lift repair - carried out repairs professionally and promptly. Most pleased with the repairs.
Jason Woolf
1712818426
Thanks to Jack and Horace for getting our lift back up and working! They went above and beyond and would highly recommend them.
George Miha
1712815025
Josh has been very lovely and helpful! Looking forward to working with him again.
james righetti
1712811535
Our service technician John W was very helpful. John was on time, efficient, assisted us with our phone sim and went through the emergency procedures. Very pleased with the service.
Grahame Crough
1712807960
Had our Lift Shop 6 month service recently The technician was Horace. Brilliant work and all round good guy. Good commicator. Explained things about our lift that I had not been told before. Come again Horace.
Michael Tinkler
1712806226
Thorough, diligent, clean, tidy and polite. Couldn’t ask for more than that.
Ruby Iredell
1712741971
We’ve had Kris come to service the lift in our family home annually for years now and wouldn’t have anyone else do the job! Not only is he professional and proficient, he cleans up like he’d never been there!His friendly nature and great sense of humour makes it a pleasure to have him over each year.Thanks for all the great work, until next year!
Warwick Burt
1712741617
Kris installed the lift at my parents house we found Kris to be a extremely hard working and reliable contractor he was also very courteous and helpful with an questions my parents had regarding the new lift 10/10 thanks Kris amazing work
Patricia Araujo
1712741081
The Liftshop team have been amazing to deal with all over these years but in particular Kris who services our lift and has always been on time, very knowledgeable and a pleasure to deal with. Thanks Kris we appreciate all your help!
Wade Hughes
1712658713
Kris Lynn has been our Lift Shop maintenance and service technician for around six years. We could not ask for anyone better. Kris is highly personable and reliable and it's always a pleasure to have him in our house. His technical knowledge and skills, and his unrelenting attention to detail in his servicing give us 100 per cent confidence in him, and the day to day operation of our lift. We highly recommend him.
Chris Meares
1712644032
James was very methodical and thorough inspecting the lift and then went through and explained changes that needed to be made.
ian goullet
1712615839
Josh was punctual, polite and knowledgeable, resolved to best of ability now eith clear plan forward.
Margot Corbett
1712543882
Josh did a great job on our lift this morning. He explained what he was doing all the way through. I was very happy with this service.
john monument
1712530980
Josh did a great job today explanation of lift workings excellent...And ONTIME Which is very important...
Jacqueline Kirby
1712490757
Exceptional service from enquiry through to handover after installation.Kris and his team @ Lift Shop kept us informed and clearly explained all aspects of our lift and we are incredibly impressed + thankful for their service.The quality of our lift has exceeded our expectations and we are most pleased we proceeded with the quote out of each company we spoke with.We are based in Regional WA (900+km round trip to Perth) and their service to our town was above and beyond!
Apple Paget
1712479837
My experience with Kris from liftshop has been great. He was extremely attentive and always managed to fix whatever was the issue.The after sale experience is something that we value. A lot of companies after selling something expensive may not take care or pride in providing this experience but with Kris on board (a real asset for Liftshop), it has been a wonderful experience.
marc carey
1712448877
I found Kris and his team to be professional and very friendly. They do exactly what they say they will do with no cutting corners. Very happy with these guys, thank you to the team at the lift shop.
Herman Melkman
1712403874
I would like to commend Jack (the Service Technician) for his prompt and courteous attention to the job.He's a "happy chappy" and obviously enjoys his work.
rhett winterton
1712395865
Look no further for all your lift needs in Perth. Kris was a really good bloke, great service technician, knew his stuff and super friendly. Got my lift sorted out in next to no time!!
David Henderson
1712357134
The engineer Kris turned up on time as arranged and carried out the scheduled maintenance quickly and efficiently. Fast friendly service.
Alexandra Bellizia
1712300455
Josh is an absolute superstar ! Josh has helped me on more than occassion and is reliable knowledgeable and very friendly! He is quick to trouble shoot the issue and offers clear, easy to follow advice on how to rectify the problem if needed in the future. He often services our lifts and is always professional and polite! Thanks for all your help!
Geoff Hudspeth
1712269456
James and John were most helpful. They explained in detail how to exit the lift if it stopped. They were very professional and a great credit to your company.I would also like to thank The lady who answered the phone when my wife rang to say she was stuck in the lift. She was extremely helpful and kind and said she was happy to stay on the line until my daughter arrived. We would certainly recommend your company to anyone Contemplating getting a lift.
Gary Willetts
1712266413
Josh attended for a service he was excellent explained everything would high recommend
Terry Hunter
1712207944
Kristian did a great job fixing a couple of issues for me. You are in good hands with Kristian. Terry
Joey Aldana
1712198593
John W a very nice person.Thank you so much John of Lift service for excellent and fantastic service, right on time and very checked everything so much appreciated for your excellent work.Regards,JoeyJoey Aldana
Sue Obrien
1712193983
Kristian was professional, personable and efficient, as always.I am very happy with the service from Lift Shop and highly recommend the company.
Bryan Rutter
1712192392
Just want to give Jack from the Lift Shop a wrap for getting us quick access into our locked lift with his simple to follow instructionsRegardsBryan
Kenneth VOS X.
1712181219
John W arrived on time and helped us out on the lift jam. He was very helpful and patiently giving advice. Great service !
Wayne Merrett
1712178968
Good customer contact and Burnett was a polite and good technician and the service being on time and efficient.
Ernest Chiu
1712177606
John W is very helpful and professional. Turn up on time and very efficient in servicing of my lift. Thanks John!
Ryan Cremen
1712142726
Had Josh do a walk thru for some over phone support today, he was great explained our fault, what caused it and how to avoid it in future.Fixed our issue in no time cheers Josh!
Elessa Trifunovski
1712123333
I was so thrilled wirh the service that I received from Josh today !!!! We had just installed a new lift but we never really knew how to operate it properly or what to do in case of emergency . Josh spent a lot of time with us today and now I feel so confidant with our new lift . I am so grateful that Josh outlined everything for us step by step .Thankyou so much Josh.
Nicole Hanna
1712110192
'James was our technician who serviced our home lift. He was absolutely great to work with. He was friendly and efficient. Would highly recommend him and the team at Lift Shop for all your lift servicing needs' - Wally W
Christine Rady
1712103183
My house is 2hours south of Sydney and I had an error message with my lift. Jack was able to guide me over the phone to reset it. All fixed in 5mins. Great after service support from the Liftshop team.
Maureen Bradburn
1712053068
We are and have always been impressed with Kris's knowledge and expertise. He installed our lift and does the servicing on it and we are tremendously happy with his work. He is always punctual, is a great communicator and an absolute perfectionist about his work.
Hamish Singh
1712014763
My friendly Owners Corporation elevator technician - John W was very responsive, detailed, and on time. Explained everything 😁
Gavan McKenna
1712013470
Horace from the Lift Shop service team just completed an emergency Service at our property. He was on time, very professional and discussed and shared the areas requiring work with me before proceeding.Once he had completed the work he walked me through what had been completed and the areas that required further maintenance and provided simple and straightforward options for us. We really appreciated his manner and approach.
Paul Smith
1711588318
Conor Dunthorne has been extremely attentive during a few problems that arose during the installation and we are very appreciative of his attention to detail.
kandiah siva
1711586220
Jack and Horace arrived on time and completed the work without any fuss. They did an excellent job.
Leanne Horridge
1711497481
Great service. Thoroughly checked and tested the lift, and gave great advice on how to operate and troubleshoot. Thank you.
James Barry
1711495980
General service by jack at the lift shop, super friendly and was able to answer all questions i had, fast service and he knew exactly what he was doing.
Peter Inge
1711486705
Josh is a star serviceman who looks after our lift with great skill and care. Highly recommended.
Belinda Bayliss
1711433812
James was professional, friendly and a good knowledge in servicing our lift. He explained everything clearly and was thorough.
Darren Chrzanowski
1711431501
Claudia was very helpful when requesting details of recent work. Her timely communication was excellent
Ange Cook
1711413242
Excellent Service experience. John W was such an approachable, friendly guy who was a pleasure to have in the space whilst working.
Jordan Rhodes
1711407944
Great work from John W. Very helpful and would love to see him service this lift again
Georgia Poulos
1711348577
Jack was fantastic. Very helpful and polite and assisted me with solving the issue over the phone. Great service.
arun rajendran
1711340432
Josh attended for the repairs. He checked everything and explained everything in detail and fixed what he could. Was happy with his service.
Peter Lamell
1711332011
Kris A did a fabulous job fixing my lift problem. He was friendly, courteous and super efficient. I couldn’t have asked for better service!
Dale Kong
1711315331
Just an update. I had my regular lift device with James today. Again a great experience. Faultless service and great professionalism.
Elizabeth Coughlan
1711244280
I would like to thank Kris for taking my call on a Sunday morning. He is very knowledgeable and explains the process in terms a novice like me understands.He is professional and polite. Thanks Kris!5 stars
Joseph AD
1711079914
Amazing service by Anthony Wilson from Lift shop. He was a great guy to deal with and explained everything to me about my new Lift thoroughly. He made my experience pleasant and smooth! Champion!
Terry Hunter
1711076646
Jay did a great job sharing his experience on a fix with Josh which we are both grateful for. The techs seem to all help each other with different issues that can arise which is valuable and helps the clients.
Olivia Harris
1711071833
Prompt and efficient service. John W is friendly, professional and reliable. Lift in tip top condition
Georgie Olliff
1711071259
It was an absolute pleasure dealing with Brad in regard to our lift hand over. He was such a professional and explained all we needed to know in such a clear and precise manner!Always had a smile on his face and welcomed any questions!Would highly recommend ‘The Lift Shop’Georgie 😊
Carley Begg
1710976601
Josh came to site, presented very politely and passionate as we where running a business. He was very officiant at fixing our lift and completing our service.
Melanie Frigo
1710965398
Brad A is very reliable, hard-working, friendly and informative. We could have not asked for anything more from his service. We are very pleased with his service, Thanks Brad
Brad Morris
1710908629
Josh from the lift shop was sensational. Came out last minute and resolved the problem. Great to deal with.
Miaka Chin
1710903279
Josh attended the matter promptly and we are very happy with the service provided.
Liz Friend
1710900613
Pat and Reece did an excellent job. Pat was very helpful in explaining the working of the lift. They worked hard and cleaned up well after their days work! Thanks Pat and Reece!
Dayle Thompson
1710745139
Kris was terrific , punctual, polite and fixed the problem with no fuss at all. Thank you.
Brock
1710734893
Kris is the man when it comes to elevator installations. Always arrives on time, does immaculate work and is very approachable. 5 stars
מרינה אוסניסשווייד
1710709793
Josh attended for the service and explained all the features of the lift
Joan T
1710673675
Kris Lynn at the Lift Shop is my go to person as he always attends to issues immediately with clear explanations and service. Totally recommend him and Thank him so much .Joan
Colin Smartt
1710662975
I AM PLEASED TO MAKE IT KNOWN TO ANYONE THINKING OF EITHER INCLUDING A LIFT IN A NEW BUILD OR LIKE US HAVING ONE RETROFITTED - THAT THE EXPERIENCE WE HAVE HAD WITH THE " LIFT SHOP " HAS BEEN AS GOOD AS IT GETS - FROM THE INITIAL DECISION TO THE CONTRACT AND THEN THE INSTALLATION AND HANDOVER.EVERYTHING WE WERE PROMISED HAS BEEN DELIVERED - ITS A FIRST CLASS JOB AND WE ARE ABSOLUTELY THRILLED WITH IT.WE RECOMMEND THE LIFT SHOP 100%.COLIN SMARTT
Tony Vigano
1710660097
My experience at the Lift Shop has regularly been with Kris Lynn who does the servicesHe has been excellent to deal with and the Lift has been faultless under his careTony Vigano
Daniel Mclaren
1710656127
Lift Shop WA demonstrated unparalleled expertise in understanding our needs and recommending the perfect lift solution for our space. The depth of knowledge in lift technology and design ensured that we received a solution tailored to our requirements.Professionalism: Throughout the process, Kris Lynn exhibited utmost professionalism. He communicated clearly and effectively, keeping us informed at every stage of the project. His attention to detail and commitment to delivering on time and within budget were truly commendable.Quality Workmanship: The installation carried out by Kris Lynn and his team was flawless. The lift was installed with precision, and the workmanship was of the highest quality. We were impressed by the level of care taken to ensure that every aspect of the installation met our expectations.Customer Satisfaction: Kris Lynn went above and beyond to ensure our complete satisfaction. He listened attentively to our concerns and addressed them promptly, ensuring that the final product exceeded our expectations. His dedication to customer satisfaction is truly commendable.Overall Experience: Our experience with Kris Lynn and Lift Shop WA was nothing short of exceptional. From initial consultation to final installation, Kris demonstrated professionalism, expertise, and a genuine commitment to delivering excellence. We wholeheartedly recommend Kris Lynn and Lift Shop WA to anyone in need of a high-quality lift solution.
Lee T
1710653971
Kris from the Lift Shop (Perth) has been servicing my lift every 6 months for the last few years. He is always punctual and professional. Kris works efficiently and is so knowledgeable in his field of work. He works tidily and I feel confident with his work after each and every service. Thank you Kris and the Lift Shop for your excellent service always 😃👍
Noel Patterson
1710497183
Kris Lynn was absolutely brilliant to work with, and his knowledge and expertise helped in a major problem. I couldn't recommend him more highly. Without him, Liftshop would struggle in Western Australia.
Robyn Creagh
1710496413
Kris Lynn has serviced our lift for several years. He arrives on time, very professional & at the same time friendly. The lift has been well maintained and trouble free.
Marion Cahif
1710471161
We have just had an exterior mobility lift installed by the Lift Shop in Perth.We were very impressed with the advice and help we received from Simon, the Sales and Design Manager.The 2 Technicians who installed the lift (Darren and Troy) were outstanding. They arrived on time every morning, worked meticulously during the day, cleared up the site before they left each night and finished the installation exactly on time.The Supervisor, Kien, and Chris were very helpful in the handover of the Lift.The co-operation between Lift Shop and our Builder was excellent.Can highly recommend Lift Shop, Perth.It is now 2 years since we had our lift installed and we are very happy with it.The maintenance has been done each 6 months by Kristopher Lynn who is an excellent technician. Kris is always punctual, friendly and very careful - he is a pleasure to deal with.It is now 5 years since our lift was installed and we are still very happy with it.We have it serviced by Kris Lynn who continues to be a pleasure to deal with. Kris is always punctual, friendly, tidy and helpful. We are fortunate to have such a competent technician servicing our lift.
Paul Edmonds
1710419399
Recent Lift Service carried out by Kris . Kris was punctual , professional, thorough and friendly . We would definitely recommend him if you require a lift service. Thanks Paul & Jen
Michelle Dodd
1710382591
John W came out to our house to service the lift. Very polite and professional. Thank you!
colin parker
1710376396
Chris did our annual service for our Lift yesterday, and as usual was exceptional, he’s not only clean, efficient and professional but also entertained my grandson with friendly explanations of what he was doing … Many thanks, Liftshop
Hannah Ben-Pelech
1710336364
It’s about time to write a review for lift shop and it’s excellent service. Kris Lynn has been maintaining our lift for many years. I can’t recommend Kris highly enough for his dedication and work ethics. He is always friendly and polite.
Ron vdB
1710301766
We have Kris as our Liftshop technician and we can't praise him enough. We had a particular hard-to-diagnose issue with our lift. But Kris was on top of it and was very determined to get it fixed. He did get it sorted and the lift is now operating as if it was a new one. Thank you Kris for your expertise, professionalism and determination but also your friendliness, easy to work with and timely resolution of the issue! Highly recommended.
HeadSmart Sports Concussion Programme
1709779209
The service was appalling and one can tell the company has no integrity or honesty. Clearly a reflection of the management from top to bottom. Advice - stay away and use another company
Stefan Schaerf
1709592411
Josh returned and finished off the previously diagnosed fault / repairs today, lift works brilliantly and returned back to brand new!!Thanks lift shop and especially Josh!
cindy larisa
1707866505
Kris A provided excellent service to our lift. Very satisfied with the work. Thanks Kris!
Predrag Alavanja
1707002583
Thank you to Oli for coming out and servicing our lift, polite, on time and answered all the questions had. Cheers mate.
Ben Tschirpig
1706061763
Josh was very helpful in helping with faults on a customers lift, very happy with the service
Renato Nardizzi
1705467528
Both John and Josh have helped me over the phone when my lift had technical issues. Fantastic service. Great and clear instructions. Worked every time.
Bruce Brown
1704925985
Kris A attended our home today and was very good and pleasant to deal with Bruce Brown
Maria Sorrell
1704503451
I couldn’t be happier with the online service I received from The Lift Shop, in particular from Josh. He was so patient & kind with his instructions & helped me to solve why my lift was not working. Many thanks Josh.
Peter Filopoulos
1704332196
Josh responded to our repair request from diagnosis through to repair and was timely and efficient in making the repairs and other adjustments.
Effy Epiphany
1703634777
Josh attended our lift in Greenvale and we are happy with the work he did. His persistence and patience was very much appreciated.
John Frazzetto
1703147655
Josh provided excellent customer service - he resolved a technical issue over the phone with easy to follow instructions and patiently navigated through a series of steps to achieve a positive result.Highly recommend.
David Aiello
1703023264
Have again been super impressed by Josh at The Lift Shop… nothing is ever too much trouble, and he always has the patience to talk you thru any issues - this time over the phone at short notice…!! Would highly recommend Josh
Toula Pap
1701298762
Josh is amazing. He always takes care of us, very polite and very happy to answer our questions.
Charles Ring
1700797939
We had our lift serviced by John W today and loved our experience. He did a thorough job and was a great guy. Would highly recommend.
Spencer David
1700005966
Josh turned up on time fixed our issue in minutes and helped with advice on cleaning of the lift
Javier Arias Muñiz
1699600193
Sebastian H did an amazing job installing my home lift. Very knowledgeable and responsive on questions during the install progress
Harry Winch
1699600001
Jack C did an unreal service on my 3 level home lift. Thank you lift shop and all involved
